Merchants

  • How can I start using PeachPay?

    You can download the PeachPay for WooCommerce plugin from your WordPress dashboard. Alternatively, you can opt for our guided installation process (we call it “PeachPay for Dummies”). For more information, refer to our “Getting started” documentation here.
  • Where will the PeachPay buttonappear on my site?

    The PeachPay button will appear on product and cart pages.
  • Does PeachPay support the purchase of multiple products?

    Yes! Customers can add as many items as they would like to the cart and check out with PeachPay on the cart page.
  • What happens when a customer clicks the PeachPay button?

    Clicking the PeachPay button loads a simple, sleek checkout window straight on the cart page or product page in question. If it is a customer’s first time clicking the button, then they will have to enter the necessary information to complete the order. The next time they click the button on your site or any other site using PeachPay, their payment, shipping, and order information will be presented to them and they can choose to check out with just one click.
  • How will PeachPay impact conversions and average order value?

    The vast majority of merchants using PeachPay have seen an increase in conversions. In addition, many have seen an increase in average order value. No merchants have reported a reduction in either metric as a result of PeachPay.
  • How will I get paid with PeachPay?

    PeachPay integrates seamlessly into the dashboard of whatever payment platform you use in conjunction with PeachPay (e.g. Stripe & PayPal).
  • Can I use PeachPay alongside other payment methods (PayPal, Authorize.net, Klarna, etc.)?

    Yes! You can use PeachPay alongside most payment gateways and processors. However, PeachPay currently only integrates with Stripe and PayPal (more integrations coming soon!).
  • Can I customize the PeachPay button?

    Yes! You can easily change the color, width, orientation, and text of the button in your plugin settings. For more information, refer to our “Configure PeachPay” documentation here. For further customization beyond what has been specified, please reach out to us and we can assist you.
  • Can I white-label or use my logo on PeachPay?

    Yes! Please reach out to us if you’re interested in white-labeling or using your logo and we can help facilitate the process.
  • Can I use PeachPay for multiple stores?

    Yes! You can use PeachPay on as many stores as you’d like.
  • In which countries can I use PeachPay as a merchant?

    You can use PeachPay in all the countries where either Stripe or PayPal is available.
  • How many currencies does PeachPay support?

    PeachPay supports every currency supported by Stripe and PayPal.
  • Which languages does PeachPay Support?

    PeachPay supports English, Spanish, French, Italian, Japanese, Romanian, and German. We typically add languages at the direct request of merchants. If you have a request, please contact us.
  • Can I use PeachPay if I don’t have a WooCommerce store?

    Unfortunately, PeachPay only works with WooCommerce stores for the moment. However, other eCommerce platform integrations are on the roadmap.
  • Can I use PeachPay without a Stripe account?

    Yes, PeachPay also integrates with PayPal. More integrations coming soon!
  • Can I use PeachPay on a platform other than WooCommerce?

    We support WooCommerce, but if you use another platform, please reach out to us.
  • Does PeachPay have instant payouts?

    Yes (through Stripe and PayPal)!
  • Does PeachPay offer a zero-fraud guarantee?

    Yes (through Stripe and PayPal)!
  • I am concerned that a plugin/theme I am using will not be compatible with PeachPay. Will you provide compatibility?

    One thing the PeachPay team prizes itself on is its engineering agility. That being said, please be patient with us. We will do our best to configure compatibility with the plugin or theme in question in a timely fashion.
  • Does PeachPay have a minimum gross merchandising volume requirement for merchants?

    No! That would be contrary to our mission of democratizing 1-Click checkout.
  • How do refunds work with PeachPay?

    With PeachPay, you can easily issue partial and full refunds. There is no fee attached to the refund, but there is a fee from the original charge.
  • I am using Google Ad and/or Facebook pixel trackers; will PeachPay affect checkout tracking?

    No. Right after a customer checks out with PeachPay, they are taken to the WooCommerce receipt page configured by each merchant. This is presumably where your trackers are set to detect a successful conversion.
  • Are my customers charged fees for a refund?

    No! With PeachPay, a customer never pays a transaction fee for a refund.
  • Where can I view the orders placed with PeachPay?

    You can view orders placed with PeachPay in your WooCommerce order feed. You can view payments in your Stripe or PayPal dashboard.
  • Does PeachPay accept all credit cards?

    Yes! PeachPay accepts all major credit cards and generally charges a flat fee.
  • How do I export payment data?

    You can export payment data in your Stripe or PayPal dashboard, which would include any PeachPay-specific payment data.
  • Does PeachPay support promo codes?

    PeachPay supports most promo codes. This includes coupon codes and most types of discount codes. If you find that PeachPay is not taking one of your codes into consideration, it may be that you are using a discount plugin we have not come across yet; just let us know about this!
  • How does PeachPay handle minimum shipping thresholds?

    PeachPay will support minimum shipping thresholds. If you do not observe this to be the case, then please contact us and we will ensure that it is.
  • What shipping options are available? Where does a user select shipping options?

    Any shipping options offered by your store are offered in the PeachPay checkout screen. A customer can choose their shipping preference in the PeachPay checkout screen.
  • Does PeachPay support subscriptions?

    Yes, we support the official WooCommerce Subscriptions plugin!

Shoppers

  • What is PeachPay?

    PeachPay is a frictionless 1-click checkout solution.
  • What happens when I click the PeachPay button?

    If it is your first time clicking the button, then you will have to enter the necessary information to complete your order. The next time you click the button (so long as you are using the same device and browser), your payment, shipping, and order information will be presented to you and you can choose to check out with just one click.
  • Can I revise my shipping or payment information the next time I use PeachPay?

    Yes! After clicking the PeachPay button, click “edit information” to do so.
  • In which countries can I use PeachPay to check out?

    You can check out using PeachPay in any country whatsoever!
  • What information does PeachPay collect?

    We collect information associated with your order and supply it to the merchant. The financial data is tokenized by Stripe or PayPal.
  • What steps have you taken to protect my information?

    All information is 256-bit encrypted and the financial data is tokenized by Stripe or PayPal.
  • Does PeachPay share email addresses with the merchant?

    PeachPay shares your email address and any other information relating to your order with the merchant so that the order can successfully be carried out.
  • Will merchants be able to approve or reject transactions based on risk factors?

    PeachPay uses the robust fraud detection technology of Stripe and PayPal to assess the risk factors associated with each order.
  • Is PeachPay PCI compliant?

    PeachPay is PCI compliant through Stripe and PayPal, both of which are responsible for actually processing the payment information.
  • Does PeachPay support 3D Secure transactions?

    Yes, PeachPay does support 3D Secure transactions.
  • How do I delete my information?

    Please reach out to us at [email protected] and we will oblige you immediately.

Have a question we didn’t answer here?

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